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Privacy policy

BAYBISS GOLD is operated by BAY BISS MULTI SYNERGY LTD (RC-1742694). This policy explains what personal information we collect when you visit baybissgoldltd.com, create an account or place an order, why we collect it and how we protect it. We handle personal data in line with the Nigeria Data Protection Act 2023.

What we collect

  • Account details: your name, email address and phone number, and your password (stored encrypted; we can never see it).
  • Order details: your delivery address, the pieces you order, how you paid and your order history.
  • Messages: what you send us by email, WhatsApp, phone or our contact form.
  • Technical data: your IP address, browser and the pages you view, used to keep the site secure and working.

Card payments

Card, USSD and bank-app payments are processed by Paystack. Your card details go straight to Paystack and are never seen or stored by BAYBISS GOLD. Paystack’s own privacy policy applies to the information you give them.

How we use your information

  • To process, deliver and support your orders, including sending order and delivery updates.
  • To verify new accounts with a one-time code sent by email or SMS.
  • To answer your questions and arrange viewings or custom orders.
  • To prevent fraud and keep your account and our shop secure.
  • To send news about new pieces, only if you ask to receive it. You can stop at any time.

Who we share it with

We never sell your personal information. We share only what is needed with: Paystack (payments), our delivery partners (your name, phone and delivery address), our email and SMS providers (to send codes and order messages), and our hosting provider. We may also disclose information where the law requires it.

Cookies

We use the cookies WordPress and WooCommerce need to keep you signed in and to remember your cart. We do not use advertising cookies.

How long we keep it

We keep order records for as long as Nigerian tax and accounting law requires. Account details are kept while your account is open; ask us and we will close your account and delete what we are not required to keep.

Your rights

You can ask to see, correct or delete the personal information we hold about you, or object to how we use it. Most details can be changed in My account; for anything else contact us below. If you are unhappy with our response, you may complain to the Nigeria Data Protection Commission.

Contact us

BAY BISS MULTI SYNERGY LTD (RC-1742694), No. 23 Guzape, FCT Abuja, Nigeria. Phone or WhatsApp +234 915 111 1244, email baybissmulti@gmail.com.